Purchases and refunds

GeoGenius Pro (full access) is a personal, lifetime digital licence to the GeoGenius Explorer (Digital Companion). It includes:

• the full catalogue of countries, flags and Country Guide facts;
• every Explorer challenge, including Continent Drop and Guess the Shape;
• use on several devices with the same account, up to the limit shown on the Full access page;
• any improvements we add to the Explorer, at no extra cost.

It does not include the physical card game, which is sold separately.

The price is the one shown on the Full access page at the time of purchase, charged in United States dollars (USD).

It is a one-time payment: not a subscription, with no recurring or automatic charges.

If your card is issued in another currency, your bank may apply its own exchange rate or fees, which GeoGenius does not control.

Delivery is digital and immediate: access switches on in your account as soon as the bank approves the payment. Nothing is sent by post.

You receive an emailed receipt with your order number. If the payment was approved and access doesn't show up in your account, write to us and we'll activate it the same business day.

You can ask for a full refund within 7 days of purchase, no reason needed. Just write to info@geogenius.online from your account's email address with your order number.

Refunds go back to the card you paid with. We process them within 5 business days; when it shows on your statement depends on your bank.

Once refunded, full access is removed from the account and it returns to the free version.

After 7 days we don't give refunds, except for duplicate charges or a technical fault on our side that stops you using the access — those are always refunded.

Since it is a one-time payment, there is nothing to cancel afterwards: there are no future charges.

Card payments are processed by PowerTranz, the payment gateway of BAC Credomatic. The card form is served by PowerTranz directly, over an encrypted (TLS) connection.

GeoGenius never sees, receives or stores your card number, expiry date or security code. We only receive the payment result and an authorisation code.

Purchases are authenticated with 3-D Secure (Visa Secure, Mastercard Identity Check and American Express SafeKey): your bank may ask you to confirm the purchase with a code or in its app.

We accept Visa, Mastercard and American Express.

Full access is a digital service available in any country where the site can be used. There are no known export restrictions; we only can't sell where the law or the card networks forbid it.

The licence is personal: it can't be resold or shared beyond the devices allowed on your account.

GeoGenius.

Address: Costa Bay, Casa 90, Panamá.

Phone: +507 6935-0286.

We reply within 2 business days at: